Privacy Policy

Casibom Privacy Policy – Your Data Is Safe With Us

Everything about how your data is collected, stored, and protected at casibom is explained here in plain English. We want you to use casibom with full confidence and clarity.

Fully in Bengali Last Updated: January 2026 Never sold to third parties
256-bit SSL encryption
0 Sale of Data
24/7 Security Monitoring
GDPR Compliant

Our Commitment to Your Privacy

How casibom Protects Your Personal Data — Key Points at a Glance

Encrypted Data Storage
Your personal data on casibom is stored with encryption. We use 256-bit SSL technology to ensure no third party can read or steal your information.
Your data is never sold — period
casibom does not sell your name, mobile number, email address, or any other personal information to advertisers or third parties. Your data is used solely for operating the service.
You're in Control of Your Data
On casibom, you can view, update, or request deletion of your personal data at any time. Your data belongs to you.
Compliant with international standards
casibom's privacy practices follow GDPR-compliant standards. We safeguard your privacy in line with international data protection regulations.
Minimal Data Collection Policy
casibom collects only what is strictly necessary to operate the service. No unnecessary data is requested, and when data is required, the reason is made clear.
Marketing Communication Preferences
You can opt out of promotional emails or SMS from casibom at any time. Notification preferences can be updated through your account settings or by contacting support.
Table of Contents
1. Introduction 2. Data Collection 3. Use of Information 4. Data Sharing 5. Security Measures 6. Cookie Policy 7. Your Rights 8. Protection of Minors 9. Data Retention Period 10. Changes Policy 11. Contact
Last Updated: January 2026
By using casibom.express, you agree to this Privacy Policy. If you have any questions, feel free to reach out to our support team — we're here to help.

1 Introduction

The casibom Privacy Policy applies to all users of the casibom.express website and mobile application. This policy is written in plain, straightforward English — because we believe you have the right to understand how your data is handled, without it being buried in complex legal language.

This policy explains what data casibom collects, why it collects it, where it is stored, who it is shared with, and how you can control it. casibom respects your privacy, and this policy is a reflection of that commitment.

Casibom operates under an international gaming license and adheres to international standards for data protection. Our servers are hosted in secure data centers and are monitored at all times.

2 What Information We Collect

Casibom collects only the data necessary to operate the service and maintain security. The different categories of data are described below.

Identity information
  • Full Name
  • Date of Birth
  • National ID number
  • Passport / Driving Licence
Contact Information
  • Mobile Number
  • Email Address
  • Home Address
  • City & district
Financial Information
  • BKash/Nagad Number (Tokenized)
  • Bank account number
  • Transaction History
  • Deposit & withdrawal records
Usage data
  • Betting history
  • Favorite Games & Sports
  • Login time & device
  • Session Duration
Device Information
  • IP Address
  • Device Type & Model
  • Operating system
  • Browser version
Communication Records
  • Support Chat History
  • Complaints & Requests
  • Email Correspondence
  • Survey Responses
Important: casibom does not store your payment card or mobile banking password. Payment details are protected through tokenisation — no complete payment information is ever held on casibom's servers.

3 How Your Data Is Used

Casibom always has a clear reason for collecting your data. The main purposes are outlined below.

  • Account management: Identity information is used to create, verify, and secure your account.
  • KYC verification: KYC information is used to verify your identity before approving financial transactions.
  • Payment Processing: Financial information is used to securely process deposits and withdrawals.
  • Fraud prevention: Login and device data is analysed to protect your account and prevent unauthorised access.
  • Support services: Contact records are used to help resolve your issues.
  • Service improvement: To analyze usage patterns and improve the casibom experience.
  • Legal Obligations: To provide necessary information to the relevant regulatory authorities.
  • Responsible Betting: To detect unusual betting patterns and take proactive steps to protect members.
casibom does not use your data for the following: Selling to third-party advertisers, sending unsolicited marketing messages, or using your data for any purpose without your consent.

4 Who Your Data May Be Shared With

Casibom never sells your data. However, limited information may be shared in specific circumstances necessary for service operations. In every case, data sharing is subject to strict rules.

  • Payment Service Provider: Only the information necessary to process payments is shared with providers such as bKash, Nagad, and banks.
  • Game provider: Limited session data is shared to operate Live Casino or slots games — no personally identifiable information is included.
  • KYC verification partner: Certain information is shared with a licensed KYC service provider for identity verification purposes.
  • Regulatory Authority: We may be required to share data with relevant authorities when legally obligated or by court order.
  • Fraud Prevention Network: Information about suspicious activity may be shared with international gambling fraud detection networks.
Agreements with third parties: casibom has data protection agreements in place with all third parties it works with. They are contractually required to uphold casibom's privacy standards.

5 Security Measures

Casibom uses industry-leading security technology to protect your data. Rather than relying on a single layer of protection, we implement multiple layers of security.

Casibom's security team monitors systems around the clock. Any suspicious activity is automatically flagged, and if necessary, your account will be temporarily secured.

  • 256-bit SSL/TLS Encryption: All data transmissions are fully encrypted — no one can intercept them in transit.
  • Two-Factor Authentication (2FA): An extra layer of login security — access requires both your password and an OTP.
  • Encrypted Database: All data stored on our servers is encrypted — no one, not even internal staff, can read it directly.
  • Firewall & DDoS protection: casibom's servers are protected by advanced firewalls and cyber attack prevention systems.
  • Regular Security Audits: Third-party security experts regularly audit casibom's systems.
  • Staff training: All casibom staff are trained in data protection regulations and bound by strict confidentiality agreements.

6 Cookie Policy

Casibom's website uses cookies. Cookies are small text files stored in your browser that help make the site easier to use. The different types of cookies are described below.

Essential cookies Mandatory
Used to maintain login sessions, store security tokens, and temporarily hold form data. Without these cookies, casibom will not function correctly.
Analytics Cookies Optional
Data on which pages are visited most and where users spend the most time is used to improve casibom's services. All data is collected anonymously.
Preference Cookies Optional
Used to remember your language preference, display settings, and certain details from previous sessions. Removing these cookies means you'll need to reconfigure your settings each time.
Security Cookies Mandatory
To prevent CSRF attacks, detect suspicious login attempts, and protect your account. These cookies are an essential part of our security infrastructure.

Most browsers allow you to manage cookie settings. However, disabling essential cookies may cause some casibom features to stop working. Analytics and preference cookies can be turned off in your browser settings.

7 Your Rights

Casibom believes you should have full control over your own data. That is why casibom grants you the following rights.

Rights What You Can Do How to Do It
Right to Access You can view the data casibom holds about you Submit a Request to Support
Right to Rectification You can request corrections to any inaccurate information Account Settings / Support
Right to erasure You may close your account and request deletion of your data Submit a Request to Support
Data Portability You may request a copy of your personal data Submit a Request by Email
Right to object to processing You may object to your data being used for specific purposes Submit a Request to Support
Marketing opt-out You can opt out of promotional messages and emails Turn Off from Settings

When you request data deletion, some information may be legally required to be retained for a set period — such as financial transaction records. In such cases, casibom will clearly inform you which data is being kept, for how long, and why.

8 Minor Protection

Casibom does not knowingly collect data from anyone under the age of 18. casibom's services are intended for adults only. Age is verified at registration, and anyone under 18 will not be able to create an account.

If there is any reason to believe that a minor's data has been collected by mistake, casibom will immediately delete that data and close the account. If a parent or guardian suspects their child has created a casibom account, they should contact support right away — casibom will take immediate action.

9 How long your data is retained

Casibom retains your data only for as long as necessary. All information is stored while your account remains active. After account closure, certain data may still be retained for a specified period.

  • Financial transaction records: May be retained for up to 5 years after account closure for legal reasons.
  • KYC Documents: Retention for a specified period is mandatory under applicable regulatory requirements.
  • Betting History: Your full history is available while your account is active and is gradually removed after closure.
  • Support Chat Logs: Retained for up to 1 year for quality control and dispute resolution.
  • Analytics Data: Anonymised statistics may be retained long-term, but they contain no personally identifiable information.

10 Policy updates

Casibom may update this Privacy Policy when necessary. Members will be notified of any significant changes via email or in-app notification. The effective date of the updated policy will be clearly displayed at the top of the page.

Continuing to use casibom after any changes have been made constitutes your acceptance of the updated policy. If you do not agree with the changes, you may close your account and request deletion of your data.

11 Contact & complaints

For any privacy questions, complaints, or data deletion requests, please contact the casibom support team. We are always ready to assist you.

Email: support@casibom.express
Live Chat: 24/7 — click the chat icon on any page at casibom.express
Response Time: Usually within 3 minutes (live chat) or 24 hours (email)

For privacy complaints, casibom will respond within 5 business days. If the matter cannot be resolved with casibom directly, you have the right to escalate it to the relevant international gaming authority or data protection authority.

casibom's Privacy Commitment at a Glance

Casibom will never sell your data. Only the information necessary to operate the service is collected. You can view, correct, or request deletion of your data at any time. If you have any questions, casibom's support team is available to help in Bengali.

Read terms & conditions

General FAQ

Answers to the most frequently asked questions about transactions and account management

Deposits on casibom are usually instant — but occasionally, network issues or payment gateway delays may cause a wait of a few minutes. Start by waiting 5–10 minutes and refreshing the page. If your balance still hasn't updated, contact casibom live chat right away. Have the following details ready: your bKash or Nagad transaction ID or reference number, the amount sent and the time of the transaction, and the number you sent from. The casibom support team can verify transaction records and typically resolve the issue within 30 minutes. If funds were deducted from your bKash or Nagad but haven't arrived in casibom, the transaction is either still processing or stuck due to an error — in either case, the support team will help and issue a refund if needed.

A casibom account can get locked for a few common reasons: multiple failed password attempts, a login attempt from an unrecognized device or location, or unusual activity flagged by our security monitoring system. If your account was locked due to incorrect password attempts, use the "Forgot Password?" option on the casibom login page to reset it — an OTP will be sent to your registered mobile number. If you no longer have access to that number, or if the lock was triggered for security reasons, you will need to contact support. In that case, you will be asked to verify your identity using your NID or the details provided during registration. Once your identity is confirmed, the support team will unlock your account. To avoid this in the future, keep 2FA enabled and use a strong, unique password.

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