Terms & Conditions

Casibom Terms & Conditions – Everything Explained in Plain English

Before using casibom, please take a moment to read these Terms & Conditions. We've written everything in plain, simple language — so every member knows exactly what is allowed, what isn't, and how casibom works.

Fully in Bengali Last updated: January 2026 Applies to everyone
18+ Minimum Age
1 Account / Individual
30 Days Bonus Validity
24/7 Support

Key Highlights of the Terms at a Glance

A quick summary of the most important parts of casibom's rules

Account Registration Requirements
You must be at least 18 years old to create an account on casibom. Each individual may only hold one account. Registration must be completed with accurate and truthful information — providing false details may result in your account being closed.
Deposit & Withdrawal Policy
Deposits and withdrawals must only be made using a verified payment method registered in your own name. Transactions from third-party accounts are not permitted. KYC verification must be completed before any withdrawal can be processed.
Bonus & Promo Terms
Each bonus on casibom comes with its own wagering requirements. It's important to read the terms before claiming any bonus. Attempting to claim the same bonus more than once will result in cancellation and the account being placed under review.
Betting Rules
casibom will void any bets placed through match fixing, strategic manipulation, or any other fraudulent means, and the associated account will be suspended. If an event is cancelled, bets will be refunded.
Security & Privacy
casibom does not sell your information to third parties. Keep your account password and login details to yourself — never share them with anyone. If you suspect any unauthorized access to your account, contact support immediately.
Responsible Betting
casibom strongly encourages responsible betting. Deposit limits, self-exclusion, and cooling-off options can be activated at any time from your account settings — and once enabled, a set period is required before they can be removed.
Last updated: January 2026
Using any casibom service means you fully agree to these Terms & Conditions. If you have any questions, feel free to ask our support team — we're here to help.

1 General Terms & Conditions

These Terms and Conditions apply to all users of the casibom.express website and mobile application. By registering or using any casibom service, you confirm that you have read, understood, and agreed to these terms.

In these Terms & Conditions, "we", "casibom", or "platform" refers to the operating entity behind casibom.express. "You" or "member" refers to any individual registered on or using casibom's services.

Casibom operates under an international gaming licence and is accountable to the relevant regulatory authority. casibom may update these Terms & Conditions at any time — members will be notified of any changes, and continued use of the platform after the updated terms take effect will constitute acceptance of those changes.

  • These Terms & Conditions apply to all members residing in Bangladesh.
  • casibom services may only be used for lawful purposes.
  • Using casibom for any form of money laundering or illegal activity is strictly prohibited.
  • casibom's logo, brand name, and content may not be used anywhere without prior permission.

2 Account Rules

Each person may register only one account on casibom. If multiple accounts are created by the same individual, all such accounts will be closed and all balances and bonuses may be forfeited. casibom is able to detect multiple accounts operating from the same device, IP address, or payment method.

Providing accurate, truthful personal information is mandatory at the time of registration. Accounts created with false or third-party information will be cancelled, and any balance held in such accounts may be forfeited.

Important: Never share your casibom account password with anyone. You are solely responsible for all activity on your account. casibom will not be liable for any loss caused by unauthorized use of your account without your consent.
  • You must provide your correct name, mobile number, and date of birth at the time of registration.
  • An OTP and KYC documents will be required for account verification.
  • Two members of the same household may open separate accounts, provided they use different devices and payment methods.
  • To close your account, please contact our support team.
  • Accounts inactive for 12 months with no activity may be marked as dormant.

3 Deposit & Withdrawal Policy

Deposits and withdrawals on casibom are processed in Bangladeshi Taka (BDT). Supported payment methods include bKash, Nagad, Rocket, and bank transfer. Deposits are typically instant, though bank transfers may take a little longer.

Account verification must be completed before a withdrawal can be processed. Standard withdrawals are processed within 12–24 hours. VIP members receive faster processing times based on their tier.

Payment Methods Minimum Deposit Minimum Withdrawal Time
BKash ৳300 ৳500 Instant / 24 Hours
Nagad ৳300 ৳500 Instant / 24 Hours
Rocket ৳300 ৳500 Instant / 24 Hours
Bank Transfer ৳500 ৳1,000 1–3 Business Days
  • Only payment methods registered in your own name may be used.
  • Transactions from third-party wallets or bank accounts are not accepted.
  • Bonus balance cannot be withdrawn until the wagering requirements have been met.
  • If you wish to cancel a withdrawal request, you must do so before processing has begun.
  • casibom reserves the right to request additional verification for any suspicious transactions.

4 Betting Rules

Before placing a bet on casibom, it's important to read the specific rules for each event. Alongside the general rules, each sport has its own special provisions — for example, how bets are settled if a cricket match is abandoned due to rain is outlined separately.

Once a bet is confirmed, it generally cannot be changed. However, you may fully or partially settle an active bet using casibom's cash-out feature, where that option is available for the relevant market.

Odds Change: The odds at the time you place your bet are final — any subsequent odds changes will not affect existing bets. However, when odds are fluctuating rapidly, always check the latest odds on your bet slip before confirming.
  • Bets placed before an event begins are considered "pre-match bets", while bets placed during a live event are considered "live bets".
  • If a match is abandoned or results in a no-result, the stake will be refunded.
  • casibom reserves the right to void bets placed at erroneous odds.
  • Both single bets and accumulators (parlays) are accepted.
  • Contradictory bets placed on the same match (arbitrage) may be voided if detected.
  • In the event of any dispute regarding a bet outcome, casibom's decision is final.

5 Bonuses & Promotional Offers

Bonuses and promotional offers at casibom are time-limited and subject to specific terms. The wagering requirements, validity period, and eligible games are clearly stated alongside each bonus — accepting a bonus without reading these details may cause issues later.

The welcome bonus is available to new members only and must be claimed on your first deposit. It cannot be claimed more than once — any attempt to claim it under a different name or payment method will result in cancellation.

Warning: A specified wagering requirement must be met before you can withdraw from your bonus balance. If you withdraw cash before completing the wagering requirement, the bonus balance will be forfeited.
  • Any unused bonus will be automatically cancelled once it expires.
  • Winnings from free bets are paid out as cash, but the stake itself is not returned.
  • casibom may modify or discontinue any bonus program at any time.
  • casibom reserves the right to investigate any suspected bonus abuse.
  • VIP cashback is awarded every Monday based on net losses for the previous week.

6 Prohibited Activities

Certain activities are strictly prohibited on the casibom platform. Any violation may result in immediate account suspension or termination without prior notice, and all balances may be forfeited.

  • Betting using match fixing or insider information.
  • Creating multiple accounts to abuse bonuses.
  • Depositing funds obtained through illegal means (money laundering).
  • Using bots or automated software to place bets.
  • Attempting to hack or gain unauthorized access to casibom's systems.
  • Attempting to access another member's account information.
  • Placing bets on behalf of anyone under the age of 18.
  • Abusive or inappropriate behavior toward casibom's support team or other members.

7 Security & Privacy

Casibom uses industry-leading technology to keep your personal data secure. With 256-bit SSL encryption, every transaction and piece of information you send reaches our servers in fully encrypted form. casibom does not sell your data to any third party.

Casibom collects your information solely for the purposes of operating its services, verifying identity, preventing fraud, and meeting legal obligations. For full details, please refer to our Privacy Policy.

  • Never share your password with anyone. casibom will never ask for your password by phone or message.
  • Enabling two-factor authentication (2FA) significantly increases the security of your account.
  • Logging in from an unrecognized device may require additional verification.
  • Watch out for casibom phishing sites — always verify that the address is casibom.express before logging in.

8 Responsible Betting Policy

Casibom takes responsible betting very seriously. We want every member to enjoy our platform safely and within their means. Betting should never be seen as a source of income — it's entertainment.

Casibom's responsible betting tools are available free of charge at any time through your account settings. Limit decreases take effect immediately, while increasing a limit requires a 24–48 hour cooling period — this is intentional, to prevent impulsive limit increases.

  • Deposit Limit: Set daily, weekly, or monthly spending limits.
  • Bet Limit: Sets the maximum amount allowed per bet.
  • Loss Limit: caps the maximum amount you can lose within a set time period.
  • Cooling-Off: a temporary break from betting for a set number of days.
  • Self-Exclusion: A permanent option for those seeking a long-term break.

9 Terms Amendment Policy

Casibom may update these Terms and Conditions, in part or in full, at any time. Significant changes will be notified via your account. Minor updates may take effect without prior notice.

Continuing to use casibom after any changes have been made constitutes acceptance of the updated terms. If you object to any change, you have the option to close your account.

10 Contact & Complaints

For any questions, complaints, or feedback about casibom's terms or any other matter, please reach out to our support team. We assist in Bengali and typically respond within 3 minutes.

Email: support@casibom.express
Support: 24/7 Live Chat — click the chat icon at the bottom of any page on casibom.express
Language: Both Bengali and English are supported

For any dispute, please first submit a complaint to casibom's support team. casibom will respond within 5 business days. If the matter remains unresolved, members have the right to escalate their complaint to the relevant international gaming authority.

Summary of Terms & Conditions

Play on casibom honestly, using your own details and a single account. Make sure you understand the bonus terms, stay within your limits, and contact support if you run into any issues. casibom is committed to fairness and transparency — and these Terms and Conditions are a reflection of that commitment.

Frequently Asked Questions

Answers to the most frequently asked questions about security and account management

casibom uses multiple layers of security to protect your information and funds. First, 256-bit SSL encryption ensures that any data you send or transactions you make are fully encrypted in transit, preventing interception. Second, your financial details — such as your bKash or bank account number — are not stored directly on casibom's servers; payment gateway tokenization is used instead. Third, casibom does not sell your information to advertisers or third parties — data is only shared with the relevant regulatory authority when required by law. Enabling two-factor authentication (2FA) means that even if someone knows your password, they cannot log in without the OTP sent to your phone. Overall, casibom follows international security standards to keep your data and balance safe.

Personal information on your casibom account can be updated, but for security reasons this must be done through our support team rather than directly. To change your phone number: contact support via live chat or email and verify using an OTP sent to your old number. If your old number is no longer active, identity verification using your NID or passport will be required. To change your name: name changes for banking or payment reasons are generally not permitted, as your account name must match your payment method. If your name has changed due to marriage or a legal reason, an update can be made through support upon presenting the relevant government-issued documents. In all cases, casibom's support team is available to assist — reach us at support@casibom.express or via live chat.

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